Refund Policy

Last updated: July 2026

Payments for SmartByo Pro subscriptions are processed by Paddle.com Market Ltd, our official payment partner, who acts as the Merchant of Record on behalf of SmartByo. The policy below explains the refund terms that apply.

1. Cancellation

You may cancel your Pro subscription at any time through your account settings. Cancelling stops automatic renewal for the next billing period, but Pro access remains active until the end of the period already paid for — there is no prorated refund for unused time.

2. When Refunds Are Granted

We review refund requests on a case-by-case basis, particularly for the following situations:

• Technical billing errors (e.g., being charged twice for the same period)
• Requests made within the first 7 days of your initial purchase, if you feel the service did not meet expectations
• The service was inaccessible due to a prolonged technical outage on our end

Refunds are generally not granted for cancellations made after the first 7 days, or for reasons such as "no longer needed" after active use.

3. How to Request a Refund

Email hello@smartbyo.io with your account email and the reason for your refund request. We will respond within 2-3 business days.

4. Refund Processing

Approved refunds are processed by Paddle back to your original payment method. Processing time varies depending on your card/payment provider, typically 5-10 business days.

5. Contact

Questions about this refund policy can be sent to hello@smartbyo.io.